Welcome to Our AAC FAQ Hub

AAC is used by people of all ages. Some use AAC all the time, while others use it occasionally or in specific situations. It’s part of a multimodal communication approach, where spoken language is just one of many ways people express themselves. You can learn more by visiting ‘Who uses AAC?’

No. AAC can support people who speak but are not always understood, or who find speech difficult in certain situations. It’s one of many valid ways to communicate.

No. Research shows that AAC can actually support spoken language development. It gives people access to language and communication while speech is emerging or fluctuating.

We refer to the words in an AAC system as a vocabulary.

An AAC vocabulary should include enough words for someone to say what they want, when they want. This includes core words, fringe words, and culturally relevant language. Vocabulary should be able to grow with the person.

Some systems use a motor planning approach, where words stay in the same place to support automaticity. Others use category-based layouts, which may suit people who prefer grouping by topic. The most important thing is that the system supports reliable, quick access to the words the person wants to use, in a way that works for them. If you are unsure which is the best option we recommend having a chat with one of our Regional AAC Consultants who will listen to your needs, share their experience and look through some options with you.

Yes. AAC can be used at home, school, work, and in the community. It’s important to consider portability, durability, and access across different settings.

AAC can be accessed in many ways such as touch, eye gaze, switches or head pointing. We call these access methods. The access methods used should match the person’s motor profile. Our team of consultants can help you consider and try different access methods. We also have some great resources to help someone work on their access method.

AAC works best when the person using the AAC device, their communication partners, family, educators and therapists are trained in how to introduce and support an AAC device. Consistent modelling and support help AAC become part of everyday communication.

Yes. AAC should be flexible and grow with the person. That might mean adding new vocabulary, adjusting layouts, or integrating with other tools as needs evolve.

Always focus on the person. Their AAC system is a tool, but they are the communicator. Make eye contact, smile (if appropriate), and show that you’re listening.

It’s okay to ask for clarification. You can say things like, “Can you show me again?” or “I’m not sure I understood – can you help me?” This shows respect and a genuine interest in understanding.

Yes – but only if they want help. Don’t assume someone needs help and touch their AAC device without their permission. You can offer support by pointing to symbols, modelling language, or helping them find words. Always follow their lead and ask before jumping in.