Remote Support from Liberator
Liberator Support / Rescue Mobile

Remote Support from Liberator

We all need a little help from time to time.  With the Liberator Support tool, and Rescue Mobile app, our Regional Consultants and Customer Support team can remotely access your AAC device to assist with troubleshooting problems, or simply just to show you how to edit your vocabulary.

Your device should already have Liberator Support or the Rescue app installed, however we understand that sometimes apps get deleted, or older devices may have a version of Liberator Support that is no longer in use.  Please check below to download the correct tool for your device.

Download Liberator Support

  • Remote Support for Accent® Devices

    Download the Liberator Support Tool (Rescue) installer.  Once you have downloaded Liberator Support, follow our handy guide to installing and using the app.

    When you open Liberator Support you will be asked for a PIN, which will be provided by Liberator staff.

  • Remote Support for NovaChat® & Via™

    Search for Rescue Mobile in the Play Store (NovaChat) or App Store (Via) to download and install the LogMeIn Rescue Customer app onto your device.

    Follow our handy guide to installing and using the app on your NovaChat.

    When you open Rescue you will be asked for a PIN, which will be provided by Liberator staff.

    Due to Apple restrictions, Liberator staff can only view your screen when we remote into your Via device. We are unable to take control of the device.